Return policy

If for any reason your satisfaction is not guaranteed with the order received, please kindly contact us. At DELISIMO, our aim is to ensure that our customers are 100% satisfied with the products they have purchased from our suppliers. In the unlikely event that you are not satisfied, do not hesitate to contact us so that our team can provide you with immediate assistance.

How can you return (part of) your order?
If you decide to return products to us within the 30-day cooling-off period, we will refund the full order amount within five working days of receiving the returned product. However, please note that return shipping costs are non-refundable.

Please follow the steps below to return your product(s):
Please send an e-mail to info@Delisimo.nl stating that you wish to return your order, or part of it.
Wait for a response from our customer service team to check if we can accept your return.
If your return is accepted, please pack the product carefully and securely, preferably in the original packaging.
Send the package to the return address you received from our customer service.
Please let our customer service know the Track & Trace code.
Once the package has been received and checked, we will refund the order amount of the returned products via the original payment method.

    Unfortunately, the following products cannot be returned:
    Sealed products whose seal is broken.
    Products that are custom-made according to the consumer's specifications.
    Products that are of a personal nature.
    Products that cannot be returned due to their nature.
    Due to COVID-19 hygiene measures, products in the ‘Beauty’, ‘Kids & Baby’ and ‘Sports’ categories cannot be returned.

      Return address:
      The return address we use is from our supplier. Returns should be sent to:

      ADDRESS OF SUPPLIER/OWN ADDRESS

      Cancellation of placed orders
      Unfortunately, it is not possible to cancel your order. Our orders are immediately processed in the system, so cancellation is no longer possible.

      Damaged products upon receipt
      What a shame! It may happen that your product has been damaged during transport. If you have received a damaged or wrong product, we kindly ask you to contact us within 30 days of receipt. After this period, the option to return will unfortunately expire.

      To solve the problem as quickly as possible, please send us an e-mail with a photo in which the damaged part of the item is clearly visible. The most optimal photos show the damaged part on a flat surface, with the label and damage clearly visible. We use this information to assist you with your order and to avoid such mistakes in the future.

      For damaged products, we will offer a replacement package once and unfortunately cannot give a refund. If on a second delivery the product is again damaged, we will refund the full purchase price.

      For questions regarding damaged products upon receipt, please contact us at info@Delisimo.nl.

      Production errors or defects after use
      How annoying! It may happen that a production error occurs after some time, involving a defect. In other words, the part is broken and no longer meets the standards set by the manufacturer. Please note that wear parts are excluded from manufacturing faults or defects. Wear parts include:

      Drive belts
      • Batteries
      • Brake pads and discs, brake linings, brake drums
      • Chains, lamps, pignons, tyres and hoses
      • Moving parts in the broadest sense of the word
      • For questions concerning production errors or defects after use, please contact us at info@Delisimo.nl

      Delivery of wrong products
      We do our utmost to process all orders correctly. Nevertheless, sometimes an error can creep in and we accidentally deliver the wrong product. We will of course solve this problem for you and send you the correct order free of charge.

      For questions regarding the delivery of wrong products, please contact us at info@Delisimo.nl.

      Delivery to absence or post office
      If a parcel is delivered to your door or dropped off at a post office, Delisimo will bear the cost. If the parcel is not accepted or not picked up at the post office, it will automatically be returned to the supplier. In this case, we reserve the right to deduct 100% of the order value from your refund.

      Product damaged?
      How annoying! We are sorry that your product was damaged during transport. We are happy to offer you a new packaging free of charge the first time, but unfortunately we cannot issue a refund. Should the product still arrive defective the second time, we will refund you the full purchase price.

      Lost parcel?
      If a parcel is lost or not delivered for logistical reasons, we always send a new parcel before applying our refund and return policy.

      Import duties
      In certain cases, customs may check your package upon delivery. Unfortunately, we have no control over the changes in legislation that apply from 1 July 2021. In some situations, customs may charge a small amount of import duty. However, we would like to reassure you that in 99% of cases these charges do not apply. If customs charges do apply, please contact us.